supporting internal communications professionals
Skipnav

To get your free edition sent to your desktop each month email us now with your name, title and company. And start receiving your own copy of simply-updated

Naomi Button 2

Maze Button

magazine

Simply-Updated April 2008

Employee Communication Summit 2008


How Did I Get Here: Dr. TJ Larkin

Dr TJ LarkinFind out how it all started for the man who is probably the most respected and knowledgeable practitioner in the field of change communications today - plus Kelly's video interview with the great man.


IBF 24IBF 24 - virtual intranet event

Gorge yourself on intranets from Nokia, IBM, SAP, Nissan and AEP in an online virtual event that will take you around the world in just 24 hours

Sars clinic phot by Salvo PhotographyWho's manipulating your picture?

What’s the dividing line between manipulating images in your company’s newsletter and manipulating your audience? We ask photo gurus Suzanne and Chris Salvo.


Dunfermline BSHard numbers beat soft impressions

Alan Crozier argues that measuring employee satisfaction can never be a single intervention in the employer: employee relationship.


Andrea Thompson of Marmalade Consulting6 key learnings from new survey

Andrea Thompson of Marmalade carried out in-depth interviews with 20 senior managers and employees of blue chip companies to discover some key issues involved in the change process. Read her six most important conclusions.


Kasper Nielsen How to Create a Strong Workplace Reputation

To develop a work force that goes above and beyond, you need good internal communication. Kasper Nielsen argues that more effective communication occurs on a daily basis between employees and their immediate managers.


dutch skates Communicating across cultural barriers

Is your company culture best described as 'Guided Missile'? Or perhaps you have an 'Eiffel Tower' culture? Marc Wright reports on the four main cultural stereotypes that dog multinational communication communication.

NationwideInternal Communications at Nationwide

IC Chief Tom Harvey argues that the role of internal communications ‘is akin to the narrow part of an hour glass’ - only a small amount makes it through the ‘narrow part’ to be read.


Simply-Updated March 2008

Employee Communication Summit 2008


The Art on On-the-Job Writing

Help for writers - PDQ

Philip Vassallo has come up with some helpful, easy-to-remember tools which he discusses in his book, The Art of On-the-Job Writing. According to Philip, it all starts with three letters: PDQ. As long as employees carry out good planning, drafting and quality-controlling, they’ll be headed in the right direction


Do you trust your leader?The 7C's that build trust

Trust is the foundation of all successful communications. Without that, everything else will fail. Patrick Williams shows you how in 7 steps you can help your CEO establish and maintain trust with colleagues and employees....But beware - there are no short cuts on this journey and many leaders fail the programme.

Katie Delahaye PaineHow Did I Get here: "Queen of Measurement" Katie Delahaye Paine

In 1999 Katie Delahaye Paine sold her company = The Delahaye Group. Now she's back with a 25 strong team analyzing scores of blogs, articles and other research for marketing and communications professionals to improve their business plans.

The change mincerHow to create an award-winning change programme

Nicky Flook argues that if you have the vision, energy, passion, clout and bloody-mindedness to go through the change mincer, then you’ll find yourself in a very small and select group of competitors when the time comes for handing out the gongs.
Gerard Brown, Creative Director of simply experienceHappy ever after

Gerard Brown, Creative Director of simply experience, takes us on a personal trip of championing story-telling in the corporate live events arena. It's a journey that stretches from Eastbourne to Japan in the search for engaging productions.


Jacqui HittIt's good to talk

All too often, however, such interactions lack focus, direction and energy. This can impact on the levels of engagement and commitment of those involved, and slow down the organizations ability to deliver its goals. jacqui Hitt argues in favour of dialogue.


Bill QuirkeChange case study: 10 lessons from AstraZeneca

Faced with major and sustained change, the R&D organisation of pharmaceutical giant, AstraZeneca, decided to coach, equip and support its leadership teams to engage people in what was happening. Bill Quirke of Synopsis takes you through the 10 lessons learned.

Save £100 off our next conference

We've got a great line-up at the International Employee Communication Summit. As a regular reader you can get a £100 discount off the early bird price - just quote SCE1 when you book.


Simply-Updated February 2008

Employee Communication Summit 2008


Big PictureGet the Big Picture

Hilary Scarlett explains how you can use pictures to make the complex simply and the tedious compelling. Her step by step guide takes you through the why, how and who of developing a strategy map.


IBM's W3 intranetInside IBM's W3 intranet

Long before the rest of us discovered Facebook or MySpace, IBM employees participated in chat programs, online networks, file sharing and electronic message boards. Kelly Kass reports.

David PearlHow Did I Get here: David Pearl

David Pearl rose to fame in the 90s as the tall, operatic one at Lively Arts. Today he is in demand around the globe as facilitator, coach and inspirer of large companies.

Susan WalkerMeasurement

Susan Walker has forgotten more about measurement than most of us can remember. Inthis extract from the Gower Handbook of Internal Communication she offers lessons learnt from 30 years of surveys. Find out how to tell your qualitative from your quantitative.
Scottish WaterConnecting with the Unconnected

Ruth Findlay of Scottish Water considers those employees who are hard to get to via a desktop PC. In this illuminating extract from the Gower Handbook, she tells you how Scottish Water made the connections.


Engaged employeesEmployee engagement and the K-A-B Model

Successful engagement efforts begin with the understanding that in order to succeed, change takes time – and is a journey. There are numerous models describing this journey, but most of it is based on social marketing theory – that is, that in order to influence behaviour, people must go through three stages of a “K-A-B” model


Rob BriggsHow to gain friends and influence people

Internal communications is a highly visible and political position in any organisation and it pays to be able to influence the right sort of people. Rob Briggs, President of IABC Netherlands, wants to help you build your influencing skills.

Save £100 off our next conference

We've got a great line-up at the International Employee Communication Summit. As a regular reader you can get a £100 discount off the early bird price - just quote SCE1 when you book.


GowerThe Gower Handbook of Internal Communication

The next edition of the bible of internal communications is well on its way to publication in June. If you can't wait that long then visit the simply-communicate wiki.


Enjoy reading!


Marc Wright

Publisher



Simply-Updated January 2008

Employee Communication Summit 2008


Richard Dennison - comms pioneer

BT pioneers social media

While many companies are trying to block employees from using sites such as Facebook, BT are embracing social media with both arms.


AEP Now intranet AEP Intranet: the power of design

American Electric Power have made it to be one of the top intranets in the world - rated by web guru Jakob Nielsen. The men behind the site explain their formula for success.

Ross Chestney - intranet mid-wifeHow Did I Get here: Ross Chestney, BT

Today Chestney is top of the production pile at BT: Head of Communication Services with a 30 strong team. But how did he get here?


Bill Quirke of SynopsisLeadership and the FAME model

Bill Quirke in this extract from The Gower handbook of Internal Communication explains how effective leaders – in business or otherwise – excel in four key areas of communication. Focus, Articulate, Model and Engage – better known as FAME.
Chornay Marshall Communicating through diversity

Diversity means so much more than an HR programme. In this enlightening article from the Handbook South Africa's Chornay Marshall explains how better results come from segmenting your audience and respecting their differences.


Pat WilliamsHow to run a focus group

All successful communication begins with one act, the same act: listening. But what's the best way to run a focus group in your organisation? Ragan's Pat Williams - veteran communicator -shows you how to do it.


e-Newstand


Andrew Riley - President IABC UKCorporate Governance - could you go to jail?

Corporate governance is not just for the CEO and Finance Director. Corporate Communications also has a role to play to ensure that your company stays on the right side of the law. Andrew Riley, one of the few professional communicators who is also a qualified accountant guides you through the reporting minefield.

Mike KleinPerspective - do you have it?

As the boundaries between external and internal communication become blurred Mike Klein asks if you have that all important ethical perspective that guides a corporation in terms of values and what's true.



Simply-Updated December 2007

It's just a story...Storytelling in the corporate world

Stories work by taking you into the unknown in your imagination. Extracted from the Gower Handbook of Internal Communication, this lively chapter from Ian Buckingham and Paul Miller is packed with corporate examples - and yes: stories!


David Taylor of BrandgymEngagement is dead

David J Taylor is a marketer who has left the dark side of meaningless spin and has embraced the development of better products and services. Watch his interview: never mind the sizzle - where's the sausage?.

The Russell Grossman interviewHow Did I Get here: Russell Grossman, HMRC

He's the best-known internal communication practitioner in the UK, with Royal Mail, the BBC and HMRC under his belt. See his exclusive interview about his career and the role of the internal communicator.


How UCB dipped their toe in video podcasting

Cindy Mass came to one of our masterclasses on video podcasting - a week later and she's online with UCB's first video report. Kelly Kass tells the story of how Cindy Maas put her learnings into practice.
ANB-AMRO get their skates onWhat makes a successful reward & recognition programme?

Ike Levick of ABN AMRO Australisa and New Zealand gives her 22 tips on how to run a successful incentive programme for staff.


John Mullen, CEO DHL ExpressJohn Mullen, CEO, DHL Express

He's the winner of the 2008 Excel Award for Communication Leadership. John Mullen will be presented with his award at the IABC’s Eurocomm conference in Barcelona on 4th-5th February 2008, where he will present the keynote address


e-Newstand


IABC Gold Quill AwardsYou got to be in to win

It's that time of year to think about putting in your submission for the IABC Gold Quill Awards. Ezri Carlebach sets the rules and if you're not in by Feb 12th your best works will go unrecognised in this international competition.

Lindsay BogaardCommunicating at the coalface

Get a preview of Lindsay Bogaard's fascinating chapter from the Gower Handbook of Internal Communication. Is there a gap between your commmunication strategy and what actually goes on in your organisation?



Simply-Updated November 2007

Nov 19th & 20th in London

Save £150 on this popular workshop - London 19th & 20th Nov


Orchestrate! from CatalystOrchestrate! at London's Barbican

Can a bunch of rank amateurs be turned into a concert orchestra in just 90 minutes? 140 professional communicators went to London's Barbican to roadtest Catalyst's latest team-building exercise, Orchestrate!


David Knight interviewWhat would you do with 32 internal communicators?

David Knight of eBay describes his challenges in communicating to a demanding and wired audience in our video interview.

Juliet Ward of NFU MutualHow Did I Get here: Juliet Ward, Internal Communicator of the Year

This was quite an accolade for someone who has barely turned 30 and who had entered internal communications full time just a year before.


Ronna PorterHow to create a sound strategy

Every organisation creates sounds, planned or otherwise. Remember Coca Cola teaching the world to sing in perfect harmony? But there are few companies that claim to own and be recognised by a sound signature Ronna Porter and Dr Reginald Watts ask: What does your organisation sound like?
logosGuide to virtual working

In this article, Kelly Kass examines useful ways to keep your team together without even going into the office.

  • Skype
  • Basecamp
  • Email
  • FTP sites

Ezri CarlebachThe state of internal communications in the UK today

Ezri Carlebach of Barclays Retail reports on IC: UK 2006/7 - The definitive analysis of current internal communication practice. This new study reveals implications of change that could violently shake internal communications practices.


e-Newstand


David TaylorIABC UK events announced

November is shaping up to be an interesting month for professional development events at IABC, both for internal and external communicators:
  • The role and development of the internal communicator with Kevin Chapman
  • Brand engagement is dead. Long live engaging brands with David Taylor (pictured), author of "Where's the Sausage?"
  • Internal Communication Competencies and the Latest Research with Liam Fitzpatrick

Aniisu K VergheseNew Media and Internal Communications: Absorb - Adapt - Apply

Our India correspondent, Aniisu K Verghese summarizes the implications of new media influences on internal communications. In this article he also provides a strategy for managers to leverage opportunities to their advantage.



Simply-Updated October 2007


Courting loversHow to fall in love with Web2.0

Having trouble selling the benefits of Social Media to your company? Read about the 4 rosy ways to introduce the joys of social networking to the most reluctant and bashful of corporations.


SharePointless?

William Hudson of the Intranet Benchmarking Forum has been looking at the latest version of Microsoft's SharePoint 2007 to see if it does deliver a viable platform for a company's intranet

Darren BriggsHow Did I Get here: Darren Briggs

Darren Briggs’s career in internal communications reads like a dream cv: British Airways, Microsoft, Nike, Pepsico and Vodafone. He explains to Marc Wright how he's often been in the right place at the right time.


The Wisdom of CrowdsWisdom of Crowds

The Wisdom of Crowds by James Surowiecki is the must-read book of the moment. Tom Ball of Cognac, famous for making the complex simple, gives yoiu the keynotes version.

Review: How to Do Everything with Podcasting

Kelly Kass reviews a comprehensive guide to podcasting. "..Much of the book - just like a Powerpoint presentation- is presented in a refreshingly simple, bulletpoint style complete with informative stats and helpful diagrams.."


David Ferrabee of Hill & Knowlton

Review: David Ferrabee's People Power

Lee Smith immerses himself in a collection of a fascinating 240-page compendium of his thoughts, musings, insights and anecdotes on employee communication, engagement, change and much more besides.


e-Newstand


Blogging in Financial Services

At The Housing Finance Corporation (THFC), they wanted a fresh, innovative way to engage with clients and stakeholders after years of mailing out a PDF newsletter every quarter.

Yang-May Ooi describes how they built a blog that meets the needs of reputation, brand and time-investment


Cool Luke How to bluff your way in New Media

Worried about your street cred? Luke Westaway gives a Generation Y insight into how old media types can stay on the right side of conversations around the internet water cooler. Know the web news to use, and what to avoid.

Thanks for reading

Marc Wright

Publisher



Simply-Updated September 2007

Save £150 - book before September 10th


Larry Mark of Merrill LynchWhy Merrill Lynch bank on their intranet

Communicating to a work force of 62,000 individuals in 38 countries is no easy task so Merrill Lynch Director of Employee Communications, Larry Mark depends on an effective company intranet.


Staircase with figureClose encounters of the photographic kind

Suzanne Salvo explains why it is important to inject a little humanity into your photography. No matter how impressive the subject, the human touch will draw more eyeballs to your article.


10 top tips for effective conference presentations

Rebecca Anderson, Conference Director at Ragan Communications compiled this advice from years of working with great consultants and practitioners - and hearing what day-to-day communicators think of them through conference feedback forms.


Steve Crescenzo Masterclass


Prof. David Clutterbuck Prof. David Clutterbuck on the science of conversations

Much is made nowadays of creating conversations within organisations. But what actually constitutes a constructive conversation? Prof. David Clutterbuck - world-renowned expert on mentoring - explains the 7 levels of dialogue that make up successful conversations


Velin VelkovHow did I get here: Velin Velkov, President IABC Europe

At 32, Velin Velkov is one of the youngest Chairs of an IABC Region. That he has climbed so far so fast is even more remarkable since he comes from a country not renowned for its sophisticated practices of corporate communications. Read how the communicator from Bulgaria has Europe athis feet.


Cannondale Blog - liquigas

Cycling blog leads the pack

Cannondale’s blogging communities in the U. S., Japan and Europe are leaving other corporate global communications programs in the dust with their B2B and consumer blogs. Ragan's Michael Sebastian reports.

Thanks for reading

Marc Wright

Publisher



Simply-Updated August 2007

Shel & Neville Banner


London Audience3 new Simply/Ragan Masterclasses coming to London

Simply-communicate in association with Ragan Communications are producing three masterclasses in the autumn in London. Shel Holtz and Neville Hobson kick off with their expert take on Social Media; Steve Crescenzo presents his brand new masterclass; Mark Ragan and Jim Ylisela present the ever-popular Advanced Writing and Editing.


Kelly in actionToolkit: Video Podcasting

Kelly Kass trained as a video producer but has spent the last 18 months making video podcasts. The technology is cheaper but have quality standards taken a dive? In this comprehensive toolkit she explains everything you ever wanted to know about video podcasting but were afraid to ask.


Rob Key How did I get here: Rob Key

Rob Key started in PR but he made his name in corporate comms when he founded one of the most innovative social media communications agencies in the industry, Converseon - famed for techniques such as "conversation mining".


Steve Crescenzo Masterclass


E&YMoving Minds: how to communicate that office move

It is often said that moving home is one of the primary causes of stress in modern society. Simon Wright reports on how internal communication has eased the load of moving offices for Ernst & Young.
Caisa Alpsten of VincoMaking change stick

Caisa Alpsten and Ulla Mogestadof Vinco give their 6 step programme to make major change stick in your company or organisation. This practical and powerful guide is an extract from a chapter in the forthcoming Gower handbook of Internal Communication


Maslow's Hierarchy of Needs

Abraham Maslow's model is one of our most downloaded articles. His idea that when a need is fulfilled a new one will fill its space is critical for employee communications and an understanding of how people are motivated in their work.



Simply-Updated July 2007

GM engages with the bloggers

Hummer joins the online conversation

General Motors have poached IBM's chief blogger to beef up the car giant's social media offering. Hear why Christopher Barger made the move and what he's got planned.


Philips switch employees on with video

Employees at Philips were losing touch with the company's innovative products, so the internal communication team harnessed the power of video through roving reporters to switch employees back onto the brand.


Rob Friedman 150Master of the scripts

Rob Friedman is the speech writer's speech writer. Here he reveals his top tips from 20 years experience of writing for CEOs. Read the highlights taken from his recent presentation at Ragan's Corporate Communicators Conference in Chicago.

How did I get here: Ian Maddison

He's held the top job in 3 of London's leading agencies: PuchasePoint, Maritz and now LIVE. Read how London's mainstay creative has managed 3 decades on the greasy pole of live events.


Think global, talk local

Marc Wright looks at the work of Fons Trompenaars, the cross-culture guru and applies his insights to the world of internal communication. This article includes a download of Marc's presentation at the IABC International Conference in New Orleans.

Toolkit: planning your summer event

Be prepared for the company barbecue. Kelly Kass provides all the advice to make your corporate family fun day a success. (But it's probably still sensible to pack the umbrella).
Corporate Punishment 150

Review: Corporate Punishment

Steve Crescenzo has started a new podcast. No don't tune out - it's actually funny!


Freelancers Reunited

Alison Gunusen feels that the live events and video freelance community need to get out more and meet each other. Find out about the party she has arranged in London to help network old friends and colleagues.

Enjoy reading!

Marc Wright


Simply-Updated June 2007

Conference ReportSocial Media Conference Report

Our conference in London's Docklands last week generated plaudits and controversy. In the articles below you can

  • Download speaker presentations
  • Follow the blog and forum discussions
  • Find the links to sites you missed noting down
  • Read the delegate feedback

Podcasting made simple by the Podfathers

Neville Hobson and Shel Holtz led a workshop on the elements of a successful podcast; how to build a community of listeners and how to integrate your podcast with other online content.

"Very interesting & Informative"


How did I get here: Gerry McGovern, web guru

Gerry McGovern was worth $200m at the peak of the dot.com boom. But now he is on a crusade to turn intranets from dumps into powerful management tools. We interviewed him before his appearance at the Social Media Conference to discover how to put your intranet back on a sound footing.

"A real call to action."


Top presentation goes to 'old media' truths

The highest scoring session at the conference was a call by Mark Ragan and Steve Crescenzo for the return to old-fashioned values of good writing, headlines that drag the viewer in and photography that avoids the grip-and-grin cliches.

"Wonderfully honest, with wicked humour - loved it!"


Shel Holtz

Edge content and the wisdom of crowds

Shel Holtz has a new argument and it's pretty convincing. Forget about your website - if you truly want to engage with the blogosphere focus on the edge where the real conversations are happening.

"Outstanding - fresh, insightful, visionary and very funny!"

Social Media - what's in it for you?

Euan Semple gave a session on Social Media. In this article he expands and amplifies his themes for those who got tired of taking notes. Also continue the conversation on the Ask Euan Wiki


"Excellent, compelling, and a real wake-up call about what is possible."


How to build a blogging community

Niall Cook of Hill & Knowlton presented on his experiences building a blogging community at the well-known PR agency.His presentation sparked a great deal of debate and questions which Niall has answered in this Q&A forum.


"Insightful"


John Smythe

Conference Keynote: John Smythe and the Chief Engagement Officer

John Smythe, industry veteran and guru launched his new book, The Chief Engagement Officer - Upending hierarchy to drive the bottom line.

Find out more about the man and his ideas.

"Clear and critical thinking"


Reputation 2.0

Marc Wright tackled the issue of company and personal reputations in the new Web 2.0 environment.


"Very disjointed, felt like it was thrown together in 10 minutes, though given that it replaced a speaker who couldn't attend, perhaps understandable."


Jasbinder BainsTop 10 reasons why Social Media is hard to introduce inside companies

After all the presentations and the case studies, one big question loomed in the room. Why is it just so damn hard to introduce social media inside large organisations?

Using the Crystal Interactive system the delegates brainstormed the barriers to Social Media,and you can read their collected wisdom here.

Simply-Updated May 2007



Alberto Carrerode RoaMaking Kiosks work in Factories

Can intranet kiosks in manufacturing facilities actually improve internal communication? Gerard Murray caught up with Alberto Carrero de Roa, Internal Communications Manager at Arcelor Mittal’s steel plant in Asturias, Spain recently to hear how he is making kiosks work….

Twittering awayAre you Twittering?

It's the latest social media gizmo: the ability to text your friends about the minutiae of your every move. But is this new tool any use for internal communication? Kelly Kass starts twittering her friends to ask them that all important question: "What are you doing?".


Non-Verbal Communication in the Workplace

See a little more of what's really being said at work: read the first in our 3 part feature on non-verbal communication where Fiona Robertson deciphers the tics and gestures that speak volumes to the keen observer.

Euan Semple, ex-BBCHow Did I Get Here: Euan Semple - BBC's Social Media Pioneer

The BBC is ahead of the game in its use of social media for internal communication. And it's mostly down to Euan Semple, the man who pioneered a quiet revolution at the Corporation by introducing forums, blogs and wikis under the radar.

LondonMind the Gap - London vrs New York

Internal Communication Consultant Vicky Brown of Stromberg Consulting is setting up in the UK. After a stint in New York she compares her agency lifestyle in the Big Apple with London as she returns to her native capital city.

Internal Communication lags growth in the East

Employee communication is in its infancy in China,India and the ASEAN countries. But if those economies are to continue their massive expansion, the baby had better grow up fast according to this report from Lina Poa.


Good photoHow to look good in photos

How many times have you heard people say, "I never come across well in photos!" Time and again they hate what they see in the company magazine or intranet site and they become ever more loathe to have their picture taken. But if you grimace when the shutter clicks, then guess what: not even your mother will like your photo.


e-Newstand


Search meEgo Search

Ego Search (v & n) 1. To perform a search for one's own name, or especially their online nickname, using any search engine on the World Wide Web. -also called ego surfing. Paul Miller guides you through what's hot and what's not for corporate communications on the web.

Simply-Updated April 2007


John Smythe Missed John Smythe's webinar? Download it for free

If you are a member you can download John Smythe's webinar on employee engagement for free. If you're not - why not join? You'll also get £100 off our conferences - so a year's subscription with full access to 1,000 articles, toolkits and templates will put you back just £25.

u>

Watch Gerry McGovern Intranet Task Master - the new role in Corporate Comms

Gerry McGovern argues that communicators in charge of company intranets are facing a once-in-a-lifetime opportunity to raise their game. It's all about moving from a manager of content to becoming a master of tasks on the intranet.


Stars in the Eyes

Lloyds TSB reward 2,000 with Stars in their Eyes.

Do large-scale incentive events really work? LloydsTSB have held a party for 1,000 of their staff and spouses to reward them for going that extra bit further. We asked Head of Internal Communications, Terry Hegarty, to reveal some of the facts behind the glitz .

Jennifer McClureHow Did I Get Here: Jennifer McClure

She gave up the world of PR to help educate the corporate communications world about the coming revolution. Jennifer McClure is Executive Director of the Society for New Communications Research and is responsible for one of the largest conferences on social media in the US. Kelly Kass caught up with her in Las Vegas to find out what makes her tick.

The Shapes Test

Want to work out the individual styles and personality characteristics of the members of your team? Use Susan Dellinger's Shapes test to get an instant profile and learn how to communicate better with boxes, squiggles, circles and triangles.

IVCA WinnerBehind the scenes at the IVCA Awards

The IVCA Awards brought the annual outing of glamorous frocks and industry gossip to the Grosvenor House once again last week. But what of the gossip behind the scenes? We put on our best black tie and partied among the winners to find out.


New Comms Forum The 2007 New Communications Forum

From the opening night cocktail party to the lively round-table discussions at the Post-Conference Workshop, the venue was all abuzz with attendee interaction, creating an exciting energy fitting for the subject matter. Kelly Kass went to Vegas to report on the 2007 New Communications Forum, without losing her shirt.


Good comedy is no joke

It is the communicator's ultimate challenge: how to get dry information across about a serious subject without boring your audience to tears. Then someone suggests that you make a comedy. Video director Sasha Damianovsky explains the basic rules of making a programme that entertains as well as informs.

e-Newstand


Cathy SierraWhen bloggers attack

Noted IT blogger and face-to-face evangelizer Kathy Sierra revealed that she has received anonymous death threats in both the comments section of her blog Creating Passionate Users and in postings on another social media site that was shut down. Is this the ugly face of social media?

Join our Wiki!

Want a go on our Wiki?

There's a lot of talk about wikis - but how do they actually work. Well we've jumped in at the deep end and we're using one to edit the new edition of the Gower Handbook of Internal Communication. Come on in - the water's lovely..


Simply-Updated March 2007

Sign up today

Watch Quentin

UK Internal Comms Execs "never had it so good"

Quentin Cowdry is a head hunter who is struggling to hunt heads - or more specifically is struggling to fill briefs from some of Britain's largest companies looking for Heads of Internal Communication.


Benny Higgins, new CEO at HBoSIntroducing a new CEO

The scenario is a familiar one – your charismatic and much-loved CEO is moving on, only to be replaced with a little-known executive from another organisation. Lee Smith reports how the Retail division of HBOS, the UK's fifth largest bank, introduced Benny Higgins.

Bill Quirke of SynopsisHow Did I Get Here: Bill Quirke

He is one of the more durable internal comms professionals on the UK scene. But read how Bill Quirke of Synopsis owes it all to sitting down next to the right guy on a transatlantic flight - an experience that changed his life.


Electronic Brianstorming takes over live eventsElectronic Brainstorming

Throw away your flipcharts and your question cards. The really savvy conference producers are using electronic brainstorming to tap into the wisdom of their audiences.

Does virtue bring its own award?The Good Awards Guide

It's that time of year again, when you put on your glad rags and trip down to the Grosvenor House to pick up your award for Best Communication. But with a dozen award programmes to choose from, we explain which is right for you.

Review section

The Corporate Blogging ShowConfused by the number of blogs and podcasts out there for internal comms practitioners? Read our Review Section to ensure you are not missing out.

Kelly Kass checks out corporate blogging consultant Debbie Weil’s podcasts of her weekly programme, The Corporate Blogging Show.

David 'the blogger' FerrabeeDavid Ferrabee is, at least as far as UK-based communication consultants go, a blogging veteran. He started his Change and Internal Communications blog back in spring 2005. Two years on and he’s still going strong, both as a blogger and as a business leader.


Kelly & Mrs Dickerson Working with Not-For-Profits:

it's good for the soul to do some pro-bono or charity communication work. Kelly Kass looks at her own experiences making a video for the Independent Living Association in New York.


CEO interruptedCEO bloopers on YouTube

If your CEO screws up at a conference it can be embarrassing. But how do you limit the damage when that foot-in-mouth clip ends up on YouTube for the world to download and scoff at.

e-Newstand


Robert Dilts

Roberts Dilts - NLP guru

Robert Dilts is an expert on leadership and one of the seminal thinkers and contributors to the field of Neuro Linguistic Programming (NLP). Gerry Murray, President of IABC Belgium caught him in London to podcast his thoughts on leaders, leading, leadership and communication.




Marc Wright

Publisher

Simply-Updated January 2007

Beginners guide to Social Media

If you are wondering what YouTube, myspace and WebCameron have got to do with your job in internal communications, read our guide and learn to love the blog.


So you want to be famous?

The Gower Handbook of Internal Communication is going to be completely rewritten. A lot of change has happened since the original was puiblished back in the 90s. Find out how to become a contributor to the new industry bible.



How did I get here: John Smythe

He's the UK's leading figure in internal communication. Now the man who invented employee engagement has got a mission - to turn the way decisions are made in large corporations upside-down.


Time for your professional detox

January is the time to review your career. Lee Smith takes you through the options for professional development in 2007.



Review Section

Confused by the amount of blogs and podcasts out there for internal comms practitioners? Read our Review Section to ensure you are not missing out.

Kelly Kass reviews our podcast of the month: For Immediate Release. It's long, it's weighty, but is it still king of the podcast jungle?

iabc cafeIABC Cafe; is this the best blog for internal communicators in the world? Lee Smith orders a coffee and samples the chat.


Kevin Keohane

The end of Internal Communication

WPP's Kevin Keohane predicts trouble ahead as the old contract between employers, employees and customers is being rewritten.

What role for IC as the traditional structures and hierarchies creak under the strain of 21st century business velocities?


foggy writing

Foggy writing

No-one wants to waste time wading through impenetrable prose – but how clear is your writing? Maureen Moody spots the errors and offers simple strategies for making writing clear and understandable.

e-Newstand


Are surveys evil?

Are employee surveys evil?

Employee researcher Theresa Welbourne has concluded that those annual employee surveys are unpleasant, harmful and morally wrong.

Marc Wright

Publisher

Simply-Updated August 2006 Newsletter

Save up to £200 if you register before August 11

Welcome to The August edition of Simply-Updated the newsletter of www.simply-communicate.com


Save your intranetIs your intranet drowning in too much detail?

Intranet guru Shel Holtz can help you revive your site by exploiting the 'read-write' web.


Churchill used them - so can youSpeechwriting tricks of the trade

7 fire-proof techniques to make your next presentation memorable.


Mark Ragan: CEO of Ragan CommunicationsHow did I get here: Mark Ragan, CEO

How a Washington journalist built the world's largest publisher in employee communications


What does the 'Precision Grip' reveal?Body Language decoded

Your body talks - and you might not like what it's saying to your friends, colleagues staff or bosses. Find out how to manage your mannerisms.


3 models of motivationModels of motivation

3 classic models that explain how to motivate your staff and yourself. Learn to tell your Herzberg from your Mayo and McClelland.


MIni DVVideo Toolkit

How to produce your own video on a budget, from pre-production to shooting, editing and duplication.


e-Newstand


Have your say

Thanks for your feedback on last month's poll about day rates for writers. You told us that the average fee is over £500 per day. This month's poll is

"How many agencies would you ask to pitch for a project?"


summertime bluesSummer Fever

10 Signs Your Staff Need A Break
Here are some telling signs that an outbreak of summer fever is nigh.


Industry News

Spokescomm launches on the London EyeBarbara Gibson launches Spokescomm high above London, Cognac grows both their staff and their bar bill, while IABC leaders chill out in Stockholm where Gerry Murray podcasts about the European Leadership Institute.


Come to Barcelona

Marc Wright

Publisher

Thanks for reading and enjoy the summer. If you want some guaranteed sunshine then join me in Barcelona in September where I will be chairing the Blackbrooke Institute Conference.


Simply-Updated July 2006 Newsletter

Welcome to the July edition of Simply-Updated. In this edition:

Oriana - vanue for the 2006 CDF

Communication Directors Forum - Is the Oriana worth it? Over a dozen exhibitors give their verdict.


Soon to be ex-Microsoft - Robert ScobleBlogging - A Beginner's Guide Everything you ever wanted to know about this new social media but were too cool to ask.


Boating fun smallFun in the Sun Download our toolkit on how to make your company's summer event as easy as a walk in the park.


SinickasHow Did I Get Here : Angela Sinickas - Data Queen She is the acknowledged expert for measurement in internal communications. Read how her passion for data has changed an industry forever.


Social Media - believe the hype

Steve Crescenzo learns how to stop worrying and love the revolution.


Transactional Analysis is instilled from childhoodTransactional Analysis

This powerful model can totally transform your communication skills.


What are you worth? This month it's Event & Video Producers.


Power dressing or faux pas?Clothes Encounters At the Office As temperatures rise do you dress to impress or commit sartorial suicide at work ?


Learn how to use the 3 part list and other Churchillian techniquesTeleseminar: Effective speechwriting Learn the five principles of speechwriting to make your speakers sound heartfelt, honest and meaningful.


Come to BarcelonaThanks for reading and enjoy the summer. But if you want some guaranteed sunshine then join me in Barcelona in September where I will be chairing the Blackbrooke Institute Conference.

Marc Wright

Publisher

Simply-Updated June 2006 Newsletter

Welcome to the June edition of Simply-Updated, the monthly newsletter of Simply-Communicate.com.
We are one year old this month and I just want to thank you for visiting us and reading our advice, toolkits and articles.
We look forward to supporting you in the year ahead and are delighted to offer some exciting new features:


In this edition:

The Couravel Knowledge NetworkYour Questions - Answered For Free!
Just click on our Any Answers page to pose that burning question. Our team of experts from the Couravel Knowledge Network will give you the benefit of their years of internal communications experience.


Communication Strategy RoadmapCommunication Strategy - A Beginner's Guide
Want to know the contents of an ideal communication strategy? Or are you looking for a roadmap to develop a communication strategy that supports business or organisational needs?
Read Mike Pounsford's failproof process for creating a business-focused communication strategy and plan.


Poll ResultsFees Are Rising
Thanks for voting in last month's poll on how much you'd expect an internal communications consultant's rate to be. The average result?
£1,075 per day - a full 12% increase on last year's result

This month, we're looking at Senior Event & Video Producers so click through to cast your vote now.


Khalid AzizHow Did I Get Here : Khalid Aziz - Presentation Maestro
Khalid Aziz is on a mission : to make us all better business communicators. Over the past 23 years, the Aziz Corporation has trained thousands of executives to conquer their fears of the podium and turn Foot-in-Mouth speakers into Silver Tongues.


Models for Change ProgrammesKey Models For Managing Change
Every day we are faced with a peculiar paradox : that we live in a state of constant flux yet we abhor the process of change. Fiona Robertson's article looks at our fear of change, the emotional transitions it produces, and how best to minimise its negative impact on workforces the world over.


Arun Sarin - an expressive CEOBring Your Written Presentations To Life
It is one thing to write a presentation; it is quite another to vocalise the written word in front of a live audience. In this article Fiona Robertson explores the secrets of th best business speakers. How they write their presentations for the stage rather than the page, create structures that any audience can follow, how they blend humour and controversy and generally bring their presentation material to life.


Culture DashboardDynamic Dashboards
Measurement in internal communication is becoming more dynamic with the arrival of communication dashboards. Simon Quarendon and Helen Coley-Smith explain how dashboards cut through the noise and information overload to give real-time golden numbers and keep a company on track.


toolkit in-houseToolkit: In-House Events
Need to stage a conference but you can't afford a production company ? See our toolkit, sponsored by Blitz Vision, on in-house events.

Blitz Vision

Marc Wright
Publisher

simply-communicate logo

Simply-Updated May Newsletter

Blitz

Welcome to the May edition of simply-updated : You're in great company... With over 1,200 downloads and 500 visitors a day, you've arrived at the fastest-growing knowledge site for internal communications on the web!

In this edition:

Employee Engagement - A Beginner's Guide
Here's an overview of the engagement phenomenon to get you up to speed on how it began, what it means, why it is important, and how you can harness it to turn employees into champions for your business.


Shel HoltzHow Did I Get Here? Shel Holtz, Comms Guru
Shel Holtz, one of the best known communicators in corporate comms, also podcasts twice a week on all issues technology- and communication-related. His profile reveals how he became the industry's online guru and prophet of the new social media.


sinickasMeasurable Success
Angela Sinickas, the best known expert in employee communications measurement, explains how communicators who connect with their audience and measure their results can get ahead.

“It’s a tough, tough job we do,” she says. “We’re responsible for getting the organisation’s goals achieved but we need to be very much in tune with our audience.”


Forging Effective Teams - Tuckman's Stages
Bruce Tuckman proposed a model for team development that identifies four key stages of progression that every group must undergo before it can become an effective team.